Goods can be returned to us by post, (see below), providing they are returned in an as new condition within 14 days of receipt. All return costs are the responsibility of the customer. In order to qualify for a refund, all items must be in a re-saleable condition i.e. unopened (where seals or tags are unbroken) in their original and undamaged packaging. They need to be as they left us and how you received them. We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense. If you return a single item bought as part of a multi-buy discount offer (for example buy 2 for £5.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi-buy offer discount you will be refunded with the full multi-buy value.
If for some reason, any items in your order arrive damaged or unfit for use, you must notify us within 48 hours of receipt of delivery for a replacement or refund. We will need photographs of external packaging, damaged items and any packaging affected to process your claim. We know sometimes things do get damaged in the post and we will work closely with you to get everything sorted to your satisfaction.
There are some exceptions to our Refunds Policy and these are detailed below. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.
For reasons of health, hygiene, safety, we are unable to exchange or refund the following products:
- Perishable items (food, confectionery, baby milk)
- Unsealed products or items which are worn next to the skin or hair
- Sealed products which are not suitable for return due to health protection or hygiene reasons if unsealed by you after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)
Please contact our customer service for return address at info@pettiforedwards.co.uk. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, then your refund will be processed immediately, and a credit will be applied to your original method of payment. Please allow up to 5 working days from receipt of this email for the credit to appear on your account.
You can return goods to us:
PettiforEdwards Returns Department
Contact us to receive shipping address
The parcel should contain:
- The item(s) you purchased that you wish to return in their original condition as detailed above.
- Your original delivery note clearly stating which item(s) you are returning and the reasons why you are returning the goods.
- You will need to pay for the postage, but we will supply a free postage label if we have made an error in our despatch or if the item received is faulty or unfit for purpose.
- We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged and obtain a proof of posting. Please allow at least two or three days for your goods to reach us depending on the service used. We process returns as soon as we receive them.
If you need any advice on returning by post, please email our customer services team at info@PettiforEdwards.com